-SHIPPING POLICY-
SHIPPING TIME: Please allow up to 7-10 working days or so for processing and shipping. Post shipping it will take 4-7 working days to reach the destination. In case of custom order, tentative shipping time will be discussed.
Note: These days are merely indicative and your order could be shipped prior to or later than the mentioned date depending on the availability, customisation and other factors attached to your order. The order dispatch time and shipping time varies from quantity and product to product.
SHIPPING CHARGES: We offer free shipping across the country. Please contact us at info@oneexpress.in for international shipping rates.
SHIPMENT TRACKING: Once the order has been handed to the courier agency, we will email you the tracking code, along with the website link on which you can check the status of your order.
DELAY IN DELIVERY: If there is a delay in delivery caused due to any public holiday or any other unforeseen circumstance, we shall not refund, return, replace or exchange any order. In case the delay in shipping is caused due to unavailability of stock we will inform you by email and you will be able to choose an alternate product or receive a refund for that product.
ORDER CANCELLATION: Order once placed cannot be cancelled.
ORDER UNDELIVERED/RETURNED: If you reschedule your delivery then you will have to coordinate your time slot with the delivery agent. If you have exhausted your reschedule attempts and failed to accept your package, it will be returned to us. In this case you will have to pay 100/- (shipping charges) to get it shipped to you again.